Please choose carefully as all items are made to order. Due to the personalised nature of favours & Custom Gifts unfortunately we do not offer refunds or exchanges.

How long does my order take to make?

Orders are prioritised in line with the event/ required date. Generally, an order takes 2-3 weeks to be made depending on the nature and quantity of the order. We recommend putting your required date 3 weeks earlier than your event date so this gives plenty of time in case of shipping delays.

If an order is needed within a 2-3 week time frame, please select ‘Rush my order' and select express shipping or Local Pick Up as a shipping option.

**Please note that if you book an order for an event far in advance your order will not be made until closer to the date provided.**

If you have any questions or wish to change your required date please feel free to contact us. 

What is the order process?

1: Once order is placed, we will review it within 24hrs. You may receive a call, SMS or Direct Message from us to discuss your order in more detail. 

2: Once payment has been received drafts will then be sent for approval (if applicable).

3: Your order production will commence approximately 2-3 weeks prior to the date required. 

4: Once your order is ready to dispatch or be picked up you will receive a notification, this will include tracking information if applicable or pick-up instructions.

Where are you located?

We are located in Sydney, NSW Australia. We offer pick-up from Greystanes 2145 or Seven Hills 2147. The address is only supplied to pickup orders once the order has been completed and is ready for pick up.

I want to order something but I cannot find exactly what I am looking for?

Favours By Rose specialises in custom made favours for all occasions. If you cannot find what you are looking for we encourage you to contact us to discuss your ideas. The options are endless and we can work together to come up with something you will love. You can also check out our social media for more images.

I need an order urgently, am I guaranteed to receive it in time?

There is an option to add a 'Rush my order' service in the cart, please contact us BEFORE selecting this service to ensure we can definitely fulfil your order in time. The best shipping option for urgent orders is Pick Up from Greystanes 2145 or Seven Hills 2147.

Please note Favours By Rose does NOT take responsibility for delays in shipping.

Can I cancel my order?

Due to the personalised nature of the favours in most cases, we are unable to change or cancel your order. Our items are purchased to order, therefore once your order is confirmed your items will be purchased specifically for you.

I have a newborn favours order, what if baby arrives early?

We understand that babies can be unpredictable. If you have a newborn favour order and the baby arrives prior to the 'order date required' we will try out best to bring forward your order. Depending on your order we may be able to complete it faster however, some items take longer than others to make and some orders have several suppliers involved. We encourage our customers to stay in contact with us regarding changes to the date they require the order or due date.

Shipping

We do our best to package your order in the best way possible to ensure it arrives safe and sound. Some items are not recommended for shipping and we will contact you if one of the items selected falls into this category. We are not liable for any products damaged or lost during shipping. We are also not liable for delays in shipping. A tracking number is provided for all shipments. If you received your order damaged, please contact us. We offer Free Local pickup, Australia Wide Shipping (2-3 weeks), Australia Wide Shipping Express (2-3 days), Local delivery (within 30kms).

Returns

Please choose carefully as all items are made to order. Due to the personalised nature of favours & Custom Gifts unfortunately we do not offer refunds or exchanges.